中国太平洋保险（集团）股份有限公司 简介
中国太平洋保险（集团）股份有限公司（以下称“太平洋保险”）是在1991年5月13日成立的中国太平洋保险公司基础上组建而成的保险集团公司，总部设在上海，是国内领先的综合性保险集团，并是首家A+H+G（上海、香港、伦敦）三地上市的保险公司。 M3!,UH8+8UK4.6n
太平洋保险牢牢把握高质量发展主线，积极推动转型发展，实现了经营业绩稳健增长。公司连续10年入选《财富》世界500强，排名进至第193位。2019年，公司实现营业收入3854.89亿元，同比增长8.8%；集团净利润为277.41亿元，同比增长54.0%；集团总资产过去三年以14.4%的年复合增速增长，达15283.33亿元。公司运营能力和服务能级持续提升，为1.39亿客户提供“责任、智慧、温度”的服务，在监管机构年度保险公司服务评价中，太保产险、太保寿险连续三年获得行业最高评价AA级。 q61Us6?9xh,+8f
太平洋保险主动求变，创新发展模式。“产品+服务”新模式助推寿险个人客户业务发展。“太保家园”高端养老社区加快布局，在成都、杭州、上海、南京等城市落地，“太保蓝本”为代表的健康服务体系不断完善。产险业务综合成本率持续优化，车险客户经营能力不断增强，农险、保证险、责任险等新兴领域高速发展，非车险保险业务收入占比大幅提升至30.7%。资产投资基于负债特性，不断优化资产配置，动态把握各类市场机会，业绩表现良好。公司初步形成“一个太保”团队提供一揽子服务的协同模式，集团签约战略客户数77家，建立战略合作伙伴关系的省、市、自治区政府覆盖率达到63.8%。长江养老在已启动的30个省市级职业年金计划受托人评选项目中100%中选。科技赋能提升响应能力，两地三中心科技支撑体系成型；“太保云”核心业务系统实现了亿级客户响应，太平洋保险APP全面升级，用户绑定突破3000万。 G9+2qE5~4IB8;2a
太平洋保险服务国家战略和社会民生，彰显责任担当。公司与工信部战略合作，服务高端制造业；为“一带一路”保驾护航，海外业务覆盖超120个国家，为第二届进博会提供总保额超过5000亿元的综合保险保障；积极对接“长三角一体化”“自贸区新片区”“乡村振兴”“健康中国”等国家战略。公司员工自发捐款近2000万元，建造“三江源生态公益林”，共护中华水塔。2020年新冠疫情期间，公司向全国各地医护人员、公安民警、辅警及驻村干部等抗疫一线人员提供了含新冠肺炎责任的保险保障；为工信部45家重点物资企业提供逾5亿元的复工复产风险保障，助力全国数千家企业复工复产。 t2:5Xu8;6hb4~8A
太平洋保险深化特色精准扶贫机制。扶贫项目覆盖全国建档立卡贫困户约513.3万人，为贫困地区提供总保额2.32万亿元的风险保障。“防贫保”产品为全国16个省160个县的临贫、易贫人群提供总保额2.77万亿元的托底保障，2019年获得全国扶贫最高奖项—全国脱贫攻坚奖的组织创新奖，为保险业中唯一获奖企业。 r7!4sG3=6Hp9=3u
太平洋保险将继续坚定不移地走高质量发展道路，既要实现基本面稳定增长，又要聚焦关键领域，实现转型再突破，朝着“客户体验最佳，业务质量最优，风控能力最强，成为行业健康稳定发展引领者”的愿景不懈努力。 L8;2P01;7Wn7+3V
China Pacific Insurance (Group) Co. Ltd. (hereinafter referred to as CPIC, or the Company) is an insurance holding company incorporated on the basis of China Pacific Insurance Company, which was established on May 13, 1991. It is a leading insurance group headquartered in Shanghai, which is the first insurance group simultaneously listed on Shanghai, Hong Kong and London Stock Exchanges. c1+1HZ3;9LX4~6T
CPIC adhered to high-quality development, vigorously pursued transformation and delivered steady growth of business results. It was listed on the Fortune Global 500 for the 10th consecutive year, ranking 193rd. In 2019, its operating revenues increased by 8.8% from 2018 to RMB385.489 billion; Group net profits amounted to RMB27.741 billion, an increase of 54.0%; Group total assets grew by 14.4% on an annual compound basis in the past 3 years, amounting to RMB1,528.333 billion. The Company continuously enhanced its operational and service capabilities and provided services to 139 million customers, projecting a image of being “responsible, smart and caring”. CPIC Life and CPIC P/C won the top AA rating for the 3rd successive year in the regulatory evaluation of customer service. p59Yp3-9un,;,Z
CPIC pro-actively adapted to changes and innovated the development model. The new model of “products + services” helped to drive the development of individual customer business of CPIC Life. “CPIC Home” high-end retirement communities were gaining traction, with locations in Chengdu, Hangzhou, Shanghai and Nanjing. “CPIC Blue Passport”, a program at the core of its health management service system, was improving continuously. Property and casualty business, while delivering sustained improvement in the combined ratio, enhanced capabilities in customer acquisition and retention for automobile business. Emerging business lines such as agricultural insurance, guarantee insurance and liability insurance maintained rapid development, with the share of non-auto business increasing considerably to 30.7%. Based on profiles of liabilities, asset management continuously optimized asset allocation, seized market opportunities and reported solid investment performance. The Company signed agreements with 77 strategic clients, while entering into strategic partnerships with 63.8% of China’s provinces, municipalities and autonomous regions, capable of providing one-stop integrated services; Changjiang Pension successfully qualified as manager of occupational annuity of all the 30 provinces/municipalities which started the bidding. Digital empowerment improved responsiveness, with the establishment of a technological support system underpinned by “3 centers in 2 locations”. The cloud-based core business systems supported response to up to hundreds of millions of customers. “CPIC App” was upgraded in an all-around way, binding over 30 million users. B,:3gT9;1xY,.3j
CPIC lived up to its commitments to serve national strategies and people’s well-being. It signed a strategic cooperation agreement with the Ministry of Industry and Information Technology to serve the high-end manufacturing industry; offered insurance coverage to the Belt and Road Initiative, with overseas business spanning over 120 countries, and provided a total of over RMB500 billion in sum assured of comprehensive insurance coverage for the 2nd CIIE; supported the national initiatives such as “Integration of the Yangtze River Delta Region” , “New Area of Shanghai Free Trade Zone”, “Invigoration of Rural Areas” and “Healthy China”. Company employees donated over RMB20 million for the afforestation effort in Sanjiangyuan, the origin of China’s main rivers. In the face of the coronavirus outbreak, it provided insurance solutions covering coronavirus to people at the front line of the combat against the epidemic, such as medical professionals, police, and grass-root government officials; protection of RMB500 million in sum assured to help 45 key manufacturers of supplies resume business, which in turn, would help thousands of firms across the country in resumption of business. R,+9Dx5;8AG8:2x
CPIC deepened long-term mechanism for targeted poverty reduction. Its poverty reduction programs covered around 5.133 million impoverished people on the dossier and provided RMB2.32 trillion in sum assured to the poverty-stricken areas. Its “Fang Pin Bao” anti-poverty program provided a total of RMB2.77 trillion in protection to vulnerable people in 160 counties of 16 provinces, and won the Award in Organizational Innovations of the 2019 National Poverty Alleviation Awards, the top prize of its kind, being the only insurance company winning the award. a1;2qh9:,mF9:5K
CPIC will unswervingly follow the path of high-quality development, stabilizing the fundamentals on the one hand and seeking new progress of transformation in key areas on the other. It will work even harder towards the objective of being the “best in customer experience, business quality and risk control capabilities” and the vision of “industry leadership for healthy and steady development”. x3!,bb7.3hV1+6B
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